4.9

John Burrows

13:35 02 Oct 24

Wednesday 2 OctoberUPDATE:I today received a call from the dental surgeon who treated me yesterday. He apologised for any misunderstanding and said that the extra charges should have been made clear to me. He agreed that there was no emergency and said that I would be refunded the emergency appointment charge that had been applied to the invoice. He said that he offered to carry out the repair yesterday as it was fairly straightforward and could be carried out in minimal time therefore avoiding a second appointment.I am entirely happy with the explanation and the excellent professional service.Tuesday 1 OctoberI attended at Abbey Mead Dental and Implant Clinic today having made the appointment on 17 September 2024, just before my regular session with the hygienist. The appointment was made in order to replace 2 fillings that I had lost. Specifically one was a filling and the other a piece of tooth that had broken away from a previous filling. When I made the appointment I did stress that I was in no pain, but had noticed another missing filling so had decided I needed them repaired. Indeed I told the hygienist that I had lost a filling on my previous appointment in June 2024 and I believe she added that to my notes.Today the dentist was very efficient and executed both repairs without the need for a local anesthetic and in all I was only in surgery for about 10 minutes.When I returned to reception I was presented with a bill for some £402, with the explanation that it included an amount of £69 for an emergency appointment. At no time did I request or was aware that this was an emergency appointment as in my view there was no emergency as I was in no pain.The receptionist did enquire as to if I had been informed of this emergency appointment charge at the time of making the appointment as I should have been made aware of it. I made clear that was not the case.Whilst I appreciate that there is a scale of charges applied to each treatment or combinations thereof and that the level of dexterity of the dentist performing the work will speed things up, I do feel that there should be some discount applied if the work undertaken is relatively simple and therefore can be completed in a reasonably short time. Notwithstanding the aforesaid unexpected emergency appointment charge the actual cost of the treatment of maybe 8 minutes work was some £333.I may not have been in pain before my appointment today, but I am certainly wincing a bit now.

Michele Berrie

16:20 26 Sep 24

Have just finished an implant procedure with Vivek. I had to have a sinus lift so the process was lengthy, several visits were necessary. Vivek is a highly skilled professional and his work reflected that. I'm very happy with the results of my implants. He and Lauren are a great team. Many thanks.

Pam White

20:57 17 Sep 24

Impressed with the consideration and understanding shown at my appointment today and especially with the ideas and solutions that were proposed. I was really appreciative of the thoughtfulness that was shown to me. Thank you so much.

Maurice Craze

14:06 04 Sep 24

Had an extraction yesterday the day after I rang for an urgent appointment. Good prompt service and pleasant reception.The operation itself was extremely efficient and painless!!

Trudie Tucker

10:32 16 Aug 24

Absolutely friendly staff, the receptionist was very welcoming, and the dentist I saw was very helpful and answered all my questions I had, I hate going to the dentist due to past experience with them, but this by far has been the best dentist I have ever been too, and they offer a dental plan which is great. Overall I would and will recommend them. Great work to all the staff, keep it up!

Mike Hearsum

13:58 23 Jul 24

Veneer had come off of front tooth. Prompt appointment and excellent service to remedy the situation.

Frances Spencer

18:39 18 Jul 24

my latest visit was to the hygenist. She is very thorough and gentle and tells me what is going on as she finds any trouble.I am new to private practice and was thinking every 3 months check up was a lot, but without me saying this my next review won't be till 4 months. Her teaching me how best to brush is paying off. I also pointed out I still have tenderness from a gum boil and she suggested see the dentist, so that is also booked (thankfully no pain). I have not adjusteed to paying (what seems to me, after a lifetime of NHS dentistry) a lot of money per visit, but they give good treatment

Iain White-Duncan

16:52 03 Jul 24

From arrival to departure the entire team take time to care, always have a smile, very knowledgeable reception team, leading experts in all things dental. If I could leave a six star review, I would.

Bob Cowen

12:27 25 Jun 24

Completed single implant today. Very happy with the whole process. Friendly. No problems. Quoted cost spot on.

Charles Avery

19:13 14 Jun 24

I have been with Abbey Mead for the last eight years.I have always found them very helpful and will always try to help you.so l would recommend.

Mandy Glanville

06:47 14 Jun 24

Had recent treatment here with a new dentist as mine has retired. Very pleased with the treatment.

Linda Fairhead

06:18 11 Jun 24

Been with Abbey Mead for a few years now and always at ease. I am a very nervous patient, so need a dentist with patience. Big shout out for Flo and Becks the fantastic receptionist are two of the loveliest people. Also a special thanks to Jenni, my first time with her for hygeine appointment and she was fantastic with me. Thank you all. Linda F

Ruth Durling

16:13 05 Jun 24

Easy parking. Clean waiting room. Seen promptly. Efficient and kindly dentist.Happy to recommend.

Nicholas Jenkin

07:59 31 May 24

Great staff, nice environment, reliable.

toshi sakamoto

13:22 13 May 24

I have had two visits to the dentist in the last month. One for a routine check up and one for a tooth extraction. On both visits, I was very happy with the new (ish?) dentist DR Georgios Kallivretakis as him and his team were professional, calming, caring and explained everything clearly.I had a bad experience with a previous tooth extraction so wanted to mention how the two receptionists Flo and Becks made me feel reassured and comfortable due to them being professional, empathetic and friendly.Dentists aren’t the best places to go for many but it’s amazing what a difference it makes when the first and the last person you see after any procedure , in this case Flo and Becks are such delightful, friendly and lovely people.The business should be very happy that they have such great staff working for them.

Neil Harper

06:47 11 May 24

Enjoyed talking about the bus station with Jenny, and the dental care is great too!

Margot Ward

11:40 04 May 24

Jenny the dental hygienist is one of the loveliest people you could wish to meet, and a brilliant dental hygienist.

Wendy Payne

10:28 02 May 24

Had an amazing dentist today George was very gentle kind and extremely informative 👌 Highly recommended

Shahin Shamsolahi

22:30 13 Mar 23

Dr Mc Veigh is a genius. My implants are like real teeth. He explains everything so clearly and thoroughly from start and suggests your best options. His aftercare is fantastic and has your best interest at heart . He is a very skilful dentist and a true gentleman, he made the whole experience easy for me. I definitely recommend Abbey mead and Dr Mc Veigh for a painless and perfect implant.

Linda Fairhead

10:34 08 Feb 23

Just registered with Abbey Mead and had my first visit today and felt completely at ease. Receptionist was lovely and dentist and dental nurse were very friendly and for a nervous patient, I felt really at ease.

SallyAnne Brown

12:25 17 Oct 22

Amazing Dental practice!!! The hygienist is absolutely wonderful so gentle and makes you feel so at ease. Paddy is so knowledgeable one of the best Dentists in this area. I can honestly say they are just brilliant all round. I am incredibly nervous and I often feel really embarressed, anxious and panic because I am so scared but they are all lovely. I hide it well but it is not easy to attend appointments when you feel so reluctant but I have kept up with my annual appointments so far because they are so professional. Thank you 😊

Luis de la Torre

19:55 15 Jun 22

Final fitting of my implant today. Successfully accomplished. I am extremely happy about it because this implant hasn't been easy to get established. Dr McVeigh provides a high standard of care and I always felt confident in his judgement that a successful outcome could be achieved.The reception staff also deserve a mention. Always friendly, welcoming and professional.

Celia Cuff

12:40 18 Apr 22

I've just finished my treatment at this practice, firstly I was impressed with the covid measures made me feel safe, I had fillings ,a crown ,and a bridge implant, everything was explained to me in detail all the way through the treatment , an apprehension was soon gone, my bridge implant is amazing I'm so happy it looks so real ,no problems.Highly recommend this practice lovely friendly staff Paddy was great many thanks to you all

Valerie Goad

11:58 27 Jan 22

As a new patient to Abbey Mead I found the reception staff friendly, helpful and the whole surgery completely COVID safe. Whilst it is daunting considering implant surgery, the whole procedure was explained at every stage and questions were addressed in a professional but friendly way. The attention to detail was excellent and I am absolutely delighted with the result. Definitely worth the money.

Lucy Miller

15:24 21 Oct 21

Absolutely wonderful practice, have always provided me with outstanding dental and customer care. The administration team are always so polite and wonderful! Such caring and understaing people who are always willing to help and provide you with advice when you need it . Paddy has done such wonders for me in helping sort out my teeth and he continues to prove his incredible work with every procedure I under go. Couldn't thank the team enough for helping me over come my fears and making me feel at home when I am in the clinic.

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Management

29 / 09 / 2023

Dr Vivek Giddani

27 / 05 / 2022

Lauren Westmoreland

14 / 03 / 2024

Kay Bullen

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