When patients complain, they are dealt with courteously and promptly so that the matter is resolved as quickly as possible. This procedure is based on these objectives.
Our aim is to react to complaints in the way in which we would want our complaint about a service to be handled. We learn from every mistake that we make and we respond to customers’ concerns in a caring and sensitive way.
The Parliamentary and Health Service Ombudsman, Millbank Tower, Millbank, London, SW1P 4QP. Telephone: 0345 015 4033 www.ombudsman.org.uk
The Dental Complaints Service, The Lansdowne Building, 2 Lansdowne Road, Croydon, Greater London, CR9 2ER. Telephone: 08456 120 540 www.dentalcomplaints.org.uk
The General Dental Council, 37 Wimpole Street, London. W1N 8DQ. Telephone: 0845 222 4141, the dentists’ regulatory body for complaints about professional misconduct
“First appointment with Richard and his nurse Michaela earlier this week. Fabulous service from Louise on reception followed by an initial examination by Richard where everything was explained in a very relaxed environment. Would...”
“My husband has Parkinson’s as a result gets very anxious, we saw Clare this week who was patient and very kind to him, Excellent service thanks. I have been with you since the beginning...”
“Thorough, knowledgeable, friendly, Fast appointments when needed, I can't recommend enough!”
“Request for urgent assessment of troublesome tooth met and dealt with within 3 hours. Outstanding service. Thank you Abbey Mead.”
“Very fast accurate appointments. Ideal location , close to town centre with plenty of parking nearby. Helpful reception staff. Excellent Dental consultation and treatment.”
“Pleasant reception staff and Chloe (Dentist) and Rebecca (Hygienist) do a great job. Thank you”
“Current treatment involves replacement of an implant crown. Specialist Richard very knowledgeable and helpful.”
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