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New Patients

We are delighted to welcome new patients of any age to Abbey Mead Dental Practice and Implant Centre. Our aim is to make you feel relaxed and comfortable knowing that you are in the hands of an experienced, highly qualified and friendly team who have a passion for, and a commitment to, looking after you.

If you are unsure about changing dentists, would like a second opinion or simply need a new dentist, then come and meet us, have a look around and chat to any of our team who will be happy to answer any of your questions. Find out how we can help you achieve the healthy smile you deserve.

The majority of our patients come to us by way of personal recommendation from either friends or family. Many of our patients have been coming to us for years. We also have experience in treating nervous patients.
We will take time to listen to you and investigate your needs. We will give you clear explanations and solutions. We will discuss with you all the implications, risks and alternative treatments available.
We will provide the highest level of dental care in a safe & caring environment, using the latest techniques, materials and cross-infection protocols.

If you require a practice brochure then please contact us. Our brochure gives information about the services that we offer and our receptionists will be pleased to answer any queries. Set out below is some important information about how the practice operates which we hope you will find helpful.

Your dentists

Dr. John Patrick McVeigh and Dr. Ann Cummins are equal partners in the practice and they are responsible for making sure that you are happy with the dental care that you receive. You will usually see the same dentist but on occasions, during holiday periods or for an emergency appointment for example, it may be necessary for you to receive dental care from the other dentist or another colleague. Dr. McVeigh accepts referrals from other dental practitioners and self-referrals for implants and restorative procedures. Some customers come for just one course of advanced treatment and then return to their usual dentist to resume their routine care.

Your first appointment

Please allow 1 hour for your first oral health assessment.
Before your appointment you will be given questionnaires which we would appreciate you filling in in advance and returning to the practice at least 2 days prior to your first appointment. The forms to be returned are a detailed medical/dental questionnaire and a smile analysis. The information you provide is confidential and will enable us to plan the best and most appropriate personal care.

Your oral health assessment will involve examination of not only your teeth and gums but other related areas including the face, neck, lips, jaw joints, tongue, and cheeks etc. We will screen you for oral cancer. Your teeth will be examined for evidence of decay, wear and erosion. Your gums will be screened for gum disease. More extensive baseline measurements of your gums may be indicated if initial examination reveals active gum disease. Your bite will be also be assessed. You will have the chance to discuss the comfort, function and appearance of your teeth.

If necessary digital X-rays and full mouth photographs will be taken. These can be seen within seconds and then assessed and discussed with you.

For advanced and extensive treatment plans further diagnostic tests and appointments will be required.

At the end of your oral health assessment we will give you solutions to your immediate needs and advise you on prevention of potential problems.
Full printed estimates will be provided for all options. We can also supply information sheets and relevant scientific articles for your perusal should you wish. We want you to be perfectly clear about all options available to you at all times.
Please do not hesitate to ask any member of staff if there is any way we can help you or if there is anything you do not understand.

We will do our best to provide you with the highest standards of dental care and service. If you do feel that you have cause for complaint we would encourage you to raise it with your dentist. We have a complaints procedure that aims to resolve any problems to our complete satisfaction.

I hope that you will be pleased with the dental care and service which we will provide for you. If you have any queries at all please do not hesitate to contact us.

Making appointments

We always try to arrange appointments at a time convenient to our patients. If you have made an appointment which you subsequently find you are unable to keep, please give as much notice as possible so we can give the appointment to another patient who may need to see us at short notice. If you give us less than 24 hours’ notice a charge may be made based on the length of the booked appointment time.

Payment methods

It is our practice policy to give patients full information about the cost of their dental treatment before any treatment is undertaken. You can see the professional fees page to see a basic guide to costs. For extensive treatment plans a printed estimate will be provided. If at any time you would like a printed estimate please ask at reception.

You may pay for your dental care by cash/cheque/debit card or credit card. Our patients may also join one of the private dental care schemes such as Abbey Mead Essentials or Denplan for a modest monthly payment. Please contact our reception desk for further information.

We try to make payments as straightforward as possible for our patients. Our normal practice policy is that patients are asked to pay for the treatment they have received at the end of each visit or a proportion of the costs in the case of extended treatments.

Emergencies

If you find that you have a dental emergency during normal surgery opening hours you should contact the practice. We will give advice and make arrangements for you to be seen as quickly as possible. If the emergency occurs when the practice is closed, you should telephone 01822 611121 .The answer-phone will tell you what to do to get help. More often than not the answer phone will have a number to call Dr. McVeigh directly on. This will ensure that, where appropriate, you are seen as quickly as possible.